Kundenmonitor
®
Key Figures of Customer Orientation
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Customer Orientation
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ServiceBarometer AG
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About Kundenmonitor®
Customer Orientation
Methodology of Kundenmonitor®
Order
World of Results
Media Coverage
ServiceBarometer AG
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Select industry
Airlines
Airports
Banks and Savings and Loans
Bookstores
Building Societies
Car Repair Shops
Consumer Electronics and Appliances Onlineshops
Consumer Electronics and Appliances Stores
DIY Stores (Onlineshops)
Drug and Variety Stores
Fitness Studios
Furniture Stores
Garden Stores
Gas Suppliers
Hearing Aid Shops
Home Improvement and DIY Stores
Home Shopping Channels
Hospitals
Household Appliance Repair Services
Internet Service Providers
Investment Companies
Long-Distance Bus Travel
Municipal/District Administration
Mobile Service Providers
Mobility
Mobile Payment Services
Opticians
Online Pharmacies
Petrol Stations
Photo Services
Post Offices
Power Supply Companies
Public and Private Health Insurance Companies
Railway Companies
Senior and Nursing Care Services
Social Networks
Supermarkets and Grocery Stores
Vehicle Inspection Authorities
Video and Movie Portals
Home Improvement and DIY Stores
Latest Studies
Germany: 2021 (CAWI, 6,334 interviews)
Austria: 2020 (CAWI, 2,210 interviews)
Switzerland: 2020 (CAWI, 2,122 interviews)
Kundenmonitor Deutschland 2021
Kundenmonitor Deutschland 2020
Serviceprofil 2020 (DE): Baumärkte erzielen während Corona-Krise Top-Bewertungen
(2.7 MiB)
Service Insight 2019 (DE): Unter den Top 5 der wichtigsten Baumarktzusatzleistungen sind drei Cross-Channel-Services
(49.8 KiB)
Service Insight 2019 (DE): Hornbach führt den Anbietervergleich in der Globalzufriedenheit an
(33.2 KiB)
Serviceprofil 2019 (DE): Onlineauftritt des Baumarkts spielt zur Informationssuche immer größere Rolle
(2.3 MiB)
Serviceprofil 2018 (DE): Kundenkartennutzung stärkt Positionierung des Baumarkts
(2.3 MiB)
Serviceprofil 2017 (DE): Profi-Heimwerker zufriedener mit Aspekten der Fachberatung
(2.1 MiB)
Serviceprofil 2016 (DE): Fachliche Beratung erweist sich als Zufriedenheitstreiber
(1.4 MiB)
Service Insight 2016 (DE): Hornbach weist den größten Anteil an fortgeschrittenen Heimwerkern und Profis aus, Globus hingegen an Einsteigern.Bau-und Heimwerkermärkte: Einige Mitarbeiter- bzw. Servicemerkmale haben sich 2016 signifikant verbessert
(113.2 KiB)
