Kundenmonitor
®
Key Figures of Customer Orientation
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Customer Orientation
Methodology of Kundenmonitor®
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ServiceBarometer AG
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Home
About Kundenmonitor®
Customer Orientation
Methodology of Kundenmonitor®
Order
World of Results
Media Coverage
ServiceBarometer AG
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Select industry
Airlines
Airports
Banks and Savings and Loans
Bookstores
Building Societies
Car Repair Shops
Consumer Electronics and Appliances Onlineshops
Consumer Electronics and Appliances Stores
DIY Stores (Onlineshops)
Drug and Variety Stores
Fitness Studios
Furniture Stores
Garden Stores
Gas Suppliers
Hearing Aid Shops
Home Improvement and DIY Stores
Home Shopping Channels
Hospitals
Household Appliance Repair Services
Internet Service Providers
Investment Companies
Long-Distance Bus Travel
Municipal/District Administration
Mobile Service Providers
Mobility
Mobile Payment Services
Opticians
Online Pharmacies
Petrol Stations
Photo Services
Post Offices
Power Supply Companies
Public and Private Health Insurance Companies
Railway Companies
Senior and Nursing Care Services
Social Networks
Supermarkets and Grocery Stores
Vehicle Inspection Authorities
Video and Movie Portals
Banks and Savings and Loans (Banken und Sparkassen)
Latest Studies
Germany: 2021 (CAWI, 5,824 interviews)
Austria: 2020 (CAWI, 3,420 interviews)
Switzerland: 2020 (CAWI, 2,132 interviews)
Kundenmonitor Deutschland 2020:
Serviceinsight 2020 (DE): Nutzungsquoten und Nutzerprofil von Mobile Banking
(38.4 KiB)
Serviceprofil 2018 (DE): Erkannte Wettbewerbsvorteile stabilisieren die Kundenbeziehung
(189.3 KiB)
Serviceprofil 2017 (DE): Direktbankkunden wollen ihre Kundenbeziehung weiter ausbauen
(1.7 MiB)
Serviceprofil 2016 (DE): Hohe Zufriedenheit mit Filialkontakt
(1.6 MiB)
Service Insight 2016 (DE): Filialbanken: Höchste Zufriedenheit und Loyalität bei Filialkontakt und Onlinebanking, geringste Loyalität und Vorteilswahrnehmung bei Onlinebanking ohne Filialkontakt
(124.8 KiB)
